Terms, Privacy & Cookies.
This page explains the terms for using this website, how personal information is handled, and how cookies and similar technologies are used.
Website terms
These terms apply to your use of luxurycleans.co.uk. By using this website, you agree to use it lawfully and in a way that does not damage, disrupt or interfere with the website or the rights of other people.
Information on this website
Luxury Cleans aims to keep the information on this website accurate and up to date. Service descriptions, availability and coverage may change from time to time. Information on the website is provided for general guidance and does not create a binding service agreement.
Enquiries and bookings
Sending an enquiry through the website, by telephone or by another contact method does not confirm a booking. Any cleaning arrangement, price, timing, scope of work and ongoing service will be agreed separately with the client.
Intellectual property
Unless stated otherwise, the website design, written content, branding and other original material on this website belong to Luxury Cleans or are used with permission. You may view and print pages for personal use, but you must not reproduce or commercially reuse website content without permission.
External links and services
This website may link to or load resources from third-party services. Luxury Cleans is not responsible for the content, availability or privacy practices of third-party websites or services.
Liability
Luxury Cleans takes reasonable care in operating this website but cannot guarantee that it will always be available, uninterrupted or free from technical errors. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including any rights you may have as a consumer.
Governing law
These website terms are governed by the laws of Scotland. Nothing in this section limits any mandatory rights that apply to you under consumer or data-protection law.
Privacy policy
Luxury Cleans is the data controller for personal information collected through this website and through enquiries made about its cleaning services.
Information we may collect
If you contact Luxury Cleans, we may collect information such as your name, telephone number, area or postcode, the service you are interested in, the contents of your message, and any other information you choose to provide.
How we use your information
Personal information may be used to respond to enquiries, discuss your cleaning requirements, arrange or manage services, keep appropriate business records, deal with questions or complaints, and protect the website and business from misuse or fraud.
Lawful basis
Depending on the circumstances, information is normally processed because it is necessary to respond to your request before entering into a service arrangement, to perform an agreed service, to comply with legal obligations, or because Luxury Cleans has a legitimate business interest in managing enquiries and customer relationships.
Sharing information
Luxury Cleans does not sell personal information. Information may be shared with service providers that support the website, email, hosting or business administration where this is reasonably necessary. Information may also be disclosed where required by law.
How long information is kept
Enquiry information is kept only for as long as reasonably necessary for the purpose it was collected for, including follow-up, customer service, record keeping and any applicable legal or accounting requirements. Information that is no longer needed will be deleted or securely disposed of where reasonably practicable.
Your rights
Under UK data-protection law, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain processing, and data portability where applicable. You may also complain to the Information Commissioner's Office if you are concerned about how your information has been handled.
Security
Reasonable steps are taken to protect personal information. However, no website, email system or internet transmission can be guaranteed to be completely secure.
Third-party resources
This website may load fonts, images or other resources from third-party providers. When your browser requests those resources, the provider may receive standard technical information such as your IP address, browser information and the page requesting the resource.
Contact Luxury Cleans
If you have a question about this page or want to exercise a data-protection right, contact Luxury Cleans using:
Email: laurafranxis@hotmail.com
Telephone: 07708 754808